Account Manager

The Account Manager will own ongoing customer relationships and help customers obtain maximum value from ConferED and DigiVision services.

Responsibilities

• Serve as the primary relationship contact for assigned customers.
• Conduct onboarding and regular customer meetings.
• Understand customer events, education programs, and strategic priorities.
• Coordinate with project and production teams.
• Monitor customer satisfaction.
• Identify additional services that can benefit customers.
• Support renewals and account expansion.
• Resolve customer concerns.
• Maintain accurate account information.
• Develop long-term relationships with association leadership and staff.

Qualifications

• 3+ years of account management, customer success, client services, or related experience.
• Excellent communication and relationship-management skills.
• Comfortable working with executive and operational stakeholders.
• Strong organizational skills.
• Ability to understand multiple products and services.
• Association, events, education, SaaS, or media experience preferred.